Privacy policy

Privacy Policy

Last updated: November 4, 2025

Maison Lamaniere operates this store and website, including all information, content, features, tools, products, and related services in order to provide you, as a customer, with a personalized shopping experience (collectively, the “Services”). Maison Lamaniere is a Shopify-powered store, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or made non-identifiable so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Your communications with us, including information you provide when contacting customer support or otherwise communicating with us.

  • Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide personal information.

  • Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies.

  • From our service providers, including when they implement certain technologies or collect or process personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services

We use your personal information to provide the Services, including to perform our contract with you, process payments and orders, remember your preferences and interests, send account-related notifications, manage purchases, returns, and exchanges, create and manage your account, arrange shipping, enable reviews, and provide a personalized shopping experience, such as recommending products related to your purchases.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and displaying online advertisements for products or services based on your activity on the Services.

Security and Fraud Prevention

We use your personal information to authenticate accounts, ensure secure checkout and purchasing experiences, detect and prevent fraud or illegal activity, and protect the security of our Services. You are responsible for maintaining the confidentiality of your account credentials.

Communicating with You

We use your personal information to provide customer service, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws, respond to lawful requests from authorities, participate in legal proceedings, enforce our terms and policies, and investigate potential violations.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, service providers, and other third parties who provide services on our behalf (such as IT management, payment processing, analytics, customer support, cloud storage, and shipping).

  • With business and marketing partners to provide marketing services and targeted advertising. Shopify supports personalized advertising through third-party services based on your online activity.

  • At your direction or with your consent, such as for shipping products or through social media integrations.

  • With our affiliates or within our corporate group.

  • In connection with business transactions, such as mergers or bankruptcy, or to comply with legal obligations, enforce policies, or protect rights and safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services to provide and improve them. Information submitted to the Services may be transferred to Shopify and third parties located in other countries.

Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify itself to provide enhanced features. In such cases, Shopify acts as the data controller for that processing. For more information, please review Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal, depending on your location.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of such third parties. Information shared publicly or semi-publicly, including on social media platforms, may be visible to others without restriction.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us to request deletion. As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transmission. We recommend avoiding unsecured channels for sensitive information.

We retain personal information as long as necessary to manage accounts, provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right of access

  • Right to deletion

  • Right to correction

  • Right to data portability

  • Communication preferences management

If you reside in the UK or the European Economic Area, you may also have the right to:

  • Object to or restrict processing

  • Withdraw consent

You may exercise your rights through the Services or by contacting us. We may need to verify your identity before processing requests. Authorized agents may submit requests on your behalf with proper authorization.

Complaints

If you wish to file a complaint about our handling of your personal information, please contact us. You may also lodge a complaint with your local data protection authority. A list of EEA supervisory authorities is available online.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Transfers outside the EEA or UK rely on approved safeguards such as Standard Contractual Clauses unless transferred to a country deemed adequate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version, update the “Last updated” date, and provide notice as required by law.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

For the purposes of applicable data protection laws, we are the data controller of your personal information.